Last Updated: October 2025

1. INTRODUCTION AND ACCEPTANCE OF TERMS
Welcome to Sando International Limited ("Sando," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website (www.sandointl.com), products, and services. By accessing or using our website or purchasing our products, you agree to be bound by these Terms and all applicable laws and regulations.
If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1.1 Company Information

Legal Name: Sando International Limited
Registration: Registered in the United Republic of Tanzania
Business Activity: Manufacture and distribution of veterinary medicines, feed additives, and animal health supplements
Regulatory Compliance: All products are registered with the Tanzania Medicines and Medical Devices Authority (TMDA)

2. PRODUCT INFORMATION AND USE

2.1 Product Classification

All products manufactured and distributed by Sando International are veterinary medicines, feed additives, or animal health supplements intended for use in livestock, poultry, and aquaculture. These products are:

For animal use only
Not intended for human consumption
To be used under the guidance of qualified veterinary professionals where required

2.2 Product Information Accuracy

We strive to ensure that all product information on our website, including descriptions, specifications, dosages, and usage instructions, is accurate and up-to-date. However:

Product formulations may be updated to improve efficacy
Packaging may vary from images shown
Availability is subject to stock levels
We reserve the right to modify product specifications without prior notice

2.3 Prescription and Veterinary Guidance
Certain products may require:

A valid veterinary prescription
Professional veterinary consultation before use
Compliance with withdrawal periods for food-producing animals
Adherence to dosage guidelines and safety precautions

Important: Users are responsible for ensuring appropriate veterinary oversight and compliance with all applicable animal health regulations.

2.4 Product Registration and Compliance
All Sando products are:

Manufactured in compliance with Good Manufacturing Practices (GMP)
Registered with TMDA where required by law
Subject to quality control testing for purity, potency, and safety
Labeled in accordance with Tanzanian regulatory requirements

3. ORDERING AND PURCHASING

3.1 Order Placement
Orders may be placed:

Through authorized distributors and retailers
Via direct contact with our regional offices
Through our website (where e-commerce functionality is available)
By telephone or email to our sales team

3.2 Order Acceptance

All orders are subject to acceptance by Sando International
We reserve the right to refuse or cancel orders at our discretion
Order confirmation does not guarantee product availability
Pricing is subject to change without notice

3.3 Minimum Order Requirements

Commercial orders may be subject to minimum order quantities
Bulk pricing available for qualifying orders
Special terms may apply for institutional buyers and cooperatives

3.4 Payment Terms

Payment terms vary by customer type and order size
Accepted payment methods include bank transfer, mobile money, and cash
Credit terms available for approved accounts
Full payment may be required before shipment for new customers

4. PRICING AND FEES

4.1 Product Pricing

All prices are quoted in Tanzanian Shillings (TZS) unless otherwise stated
Prices are subject to change without notice
Confirmed orders will be honored at the price quoted at time of order
Bulk discounts available for qualifying orders

4.2 Additional Charges

Delivery fees may apply based on location and order size
Taxes, levies, and duties are the responsibility of the purchaser
Handling fees may apply for special packaging or expedited orders

5. DELIVERY AND SHIPPING

 5.1 Delivery Areas

We deliver to all regions of Tanzania through our distribution network:

Dar es Salaam and Coastal Region
Northern Zone (Arusha, Kilimanjaro, Manyara)
Lake Zone (Mwanza, Shinyanga, Kagera)
Central Region (Dodoma, Singida)
Southern Highlands (Mbeya, Iringa)

5.2 Delivery Terms

Delivery timeframes vary by location and product availability
Cold chain management for temperature-sensitive products
Delivery schedules subject to weather and road conditions
Signature required upon delivery for order verification

5.3 Risk of Loss

Risk transfers to buyer upon delivery
Buyer responsible for inspecting products upon receipt
Claims for damaged or incorrect products must be made within 48 hours

5.4 Storage and Handling
Products must be stored according to label instructions:

Temperature-controlled storage where specified
Protection from direct sunlight and moisture
Secure storage away from food and feed products
Compliance with all safety and handling requirements

6. PRODUCT WARRANTY AND LIABILITY

6.1 Product Quality Warranty

Sando International warrants that:

All products are manufactured to GMP standards
Products meet specifications at time of manufacture
Products are properly labeled and packaged
Quality control testing is conducted on all batches

6.2 Limitation of Warranty

Our warranty is limited to:

Replacement of defective products within warranty period
Refund of purchase price for confirmed quality defects
Products stored and used according to label instructions
Claims made within product shelf life

6.3 Exclusions from Warranty

We are not liable for:

Improper storage or handling of products
Use beyond expiration dates
Failure to follow dosage and application instructions
Incompatibility with other products or medications
Results affected by disease conditions, management practices, or environmental factors

6.4 Limitation of Liability

To the maximum extent permitted by Tanzanian law:

Our total liability shall not exceed the purchase price of the product
We are not liable for indirect, incidental, or consequential damages
This includes loss of profits, loss of animals, or business interruption
Claims must be made in writing within 30 days of purchase

6.5 Indemnification

Users agree to indemnify Sando International against:

Claims arising from misuse of products
Failure to follow label instructions or veterinary guidance
Use of products in violation of applicable regulations
Unauthorized resale or distribution of products

7. TECHNICAL SUPPORT AND CONSULTATION

7.1 Support Services

Sando provides:

24/7 emergency technical hotline
Field support through regional offices
Training programs for proper product use
Veterinary consultation services

7.2 Advisory Nature

All technical advice and recommendations:

Are advisory in nature and not guarantees of results
Should be confirmed with qualified veterinary professionals
May vary based on specific farm conditions and animal health status
Are based on current scientific knowledge and may be updated

8. INTELLECTUAL PROPERTY

8.1 Trademarks and Branding

"Sando International" and all product names are trademarks of Sando International Limited
Unauthorized use of our trademarks is prohibited
Product labels and packaging designs are protected intellectual property

8.2 Website Content

All content on www.sandointl.com is owned by Sando International
Reproduction without written permission is prohibited
Product images and technical information may not be used for commercial purposes

9. RETURNS AND CANCELLATIONS

9.1 Return Policy
Returns accepted for:

Defective or damaged products (within 48 hours of delivery)
Incorrect products shipped (within 7 days of delivery)
Products with manufacturing defects (within warranty period)

9.2 Return Conditions

Products must be in original packaging
Batch numbers must match delivery documentation
Return authorization required before shipping
Buyer responsible for return shipping costs unless product defect confirmed

9.3 Order Cancellations

Orders may be cancelled before shipment
Cancellation fees may apply for custom orders
No cancellations accepted after product shipment
Partial cancellations subject to approval

10. COMPLIANCE AND REGULATORY MATTERS

10.1 Regulatory Compliance
Users must comply with:

Tanzania Medicines and Medical Devices Authority regulations
Veterinary drug use regulations
Withdrawal periods for food-producing animals
Record-keeping requirements for controlled substances

10.2 Prohibited Uses
Products may not be:

Used in humans or for human consumption
Exported without proper authorization
Resold without proper licensing
Used in violation of applicable regulations

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms are governed by the laws of the United Republic of Tanzania.

11.2 Dispute Resolution Process

Negotiation: Parties agree to first attempt resolution through good-faith negotiation
Mediation: If negotiation fails, disputes will be submitted to mediation
Arbitration: Unresolved disputes will be settled through arbitration in Dar es Salaam
Jurisdiction: Courts of Tanzania have exclusive jurisdiction

12. GENERAL PROVISIONS

12.1 Amendment of Terms

We reserve the right to modify these Terms at any time
Changes effective upon posting to website
Continued use constitutes acceptance of modified Terms
Significant changes will be communicated to registered customers

12.2 Severability

If any provision is found invalid or unenforceable, remaining provisions remain in full effect.

12.3 Waiver
Failure to enforce any provision does not constitute waiver of that provision.

12.4 Entire Agreement
These Terms constitute the entire agreement between parties regarding use of our products and services.

13. CONTACT INFORMATION
For questions about these Terms and Conditions:
Sando International Limited